John P's Discussions (408)

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"Mike, A properly brewed Americano will not be bitter, and will be more flavorful tha…"

John P replied Feb 19, 2011 to Americanos vs Drip Coffee

 18 Feb 22, 2011
Reply by Todd Lowe

"Convenience and expediency for the customer is not the same as customer service. Don…"

John P replied Feb 19, 2011 to Accelerating Customer Service

 15 Mar 9, 2011
Reply by Sandy Hon

"My first thought would be, "Whatever you do, do it well."   Of course you're thinkin…"

John P replied Feb 9, 2011 to Americanos vs Drip Coffee

 18 Feb 22, 2011
Reply by Todd Lowe

"If you fear upsetting or losing a customer with unruly children, then perhaps you ar…"

John P replied Feb 7, 2011 to Unruly children

 26 Feb 28, 2011
Reply by Alun Evans

"It's not a children problem. It's a parent problem. The children are a reflection of…"

John P replied Feb 6, 2011 to Unruly children

 26 Feb 28, 2011
Reply by Alun Evans

"Simplify. Educate. Deliver beyond expectations.   The customers that come long term…"

John P replied Feb 6, 2011 to How can we educate the customers who just want coffee? How can we move the industry foward when there is still so many customers reluctant to read the menu and ask what this and that is?

 8 Feb 7, 2011
Reply by Jay Caragay

"Comments of appreciation are always nice, but the two of the most memorable have bee…"

John P replied Jan 27, 2011 to Nicest thing a customer has said

 41 Dec 21, 2012
Reply by James Perini

"Andy,   I see... I agree, but I would say that for those that are more hurried, a gr…"

John P replied Jan 23, 2011 to "regular coffee" customers

 35 Feb 18, 2011
Reply by Alane Spinney

"Andy,   It depends on how you approach it.    Considering we've always done American…"

John P replied Jan 23, 2011 to "regular coffee" customers

 35 Feb 18, 2011
Reply by Alane Spinney

"Jared,   We've never done "regular coffee".  It's always been Americano... and sipho…"

John P replied Jan 21, 2011 to "regular coffee" customers

 35 Feb 18, 2011
Reply by Alane Spinney

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