Deferio's Discussions (141)

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Discussions Replied To (123) Replies Latest Activity

"But you still cannot account for customers not coming on time. It is the Achilles he…"

Deferio replied Mar 7, 2011 to Accelerating Customer Service

 15 Mar 9, 2011
Reply by Sandy Hon

"you said you are working with a new espresso...but do you know when it was roasted?…"

Deferio replied Mar 3, 2011 to HOLY CREMA!!!

 9 Apr 2, 2011
Reply by Nate Gory

"On text ordering or advanced ordering, I have used this system and the over all expe…"

Deferio replied Mar 2, 2011 to Accelerating Customer Service

 15 Mar 9, 2011
Reply by Sandy Hon

"@Jonathan Do customers really "need" to be educated that much? Shouldn't they drink…"

Deferio replied Feb 27, 2011 to In your opinion, what are the top three most important areas of focus in order to have an excellent shop?

 19 Jun 7, 2013
Reply by Brady

" Great idea, Rich! And good points also previous to that Paragraph. "

Deferio replied Feb 17, 2011 to Things that make you go hmmmm?

 83 Mar 21, 2011
Reply by Marty G Curtis

"Traditional cappuccino with a touch of raw honey steamed into the milk"

Deferio replied Feb 4, 2011 to Customer states "Just make me something good" what are you making?

 5 Feb 5, 2011
Reply by BreAnn Veldstra

"Curtis 5 gallon towers are nice. They are duel voltage so to get optimal recovery ti…"

Deferio replied Jan 27, 2011 to Best hot water tower?

 5 Jan 27, 2011
Reply by Deferio

"Ryan... I think you should right your own training manual. It will force you to lear…"

Deferio replied Jan 25, 2011 to Reformatting our shop. Lots of questions and I need your help!

 19 Jan 28, 2011
Reply by Tougo Coffee

"Ryan... Congrats on the new opportunity! I am currently consulting and working with…"

Deferio replied Jan 25, 2011 to Reformatting our shop. Lots of questions and I need your help!

 19 Jan 28, 2011
Reply by Tougo Coffee

"Just say, "You got it" ring them out, make it and then gauge their reaction from thr…"

Deferio replied Jan 21, 2011 to "regular coffee" customers

 35 Feb 18, 2011
Reply by Alane Spinney

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