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Permalink Reply by Bj Davis on September 25, 2008 at 3:18am

Yes, Andy sometimes it is a slow process changing a customers taste. It is also good in that, Sarah is working in a system that is not her's. This is a case of a barista tweeking something with out loosing a customer. It is not her business, and obviously her boss wasn't going to take the chance to lose a customer with money.
So now the lady is drinking a latte and not some cardboard espresso fluff. I being the boss, did not bother to try this on the fellow in the begining of the story because he was very pointed in challenging me. He was looking for a fight, he wanted me to say no to his drink. He was in the store with a regular customer of mine, and she was showing me off. I didn't want to embarass her by denying his attempt at being an ass.

Andy Newbom said:

NO

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Permalink Reply by Brady on September 25, 2008 at 5:23am

Bj Davis said:

I being the boss, did not bother to try this on the fellow in the begining of the story because he was very pointed in challenging me. He was looking for a fight, he wanted me to say no to his drink. He was in the store with a regular customer of mine, and she was showing me off. I didn't want to embarass her by denying his attempt at being an ass.

The best part of this is that you made the drink EXACTLY like he ordered... meaning he had to shut up and drink the thing! The perfect punishment for being an ass, if you ask me.

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Permalink Reply by Sandy Hon on September 29, 2008 at 1:53pm

i turned an "extra dry" large cappuccino request into a triple espresso macchiato regular.

maybe it was easier for me.....i asked the customer what she liked about dry capps and she told me that she liked the taste of the espresso without the heaviness of the milk.
i suggested and prepared a macchiato for her, told her that if she didn't like it, i would make her anything she wanted AND i gave her a free (full) punch card for her bravery. (that's what i told her)

Now she is a true success story.

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