Barefoot Coffee Roasters is a cafe and roastery in the heart of Silicon Valley operating in the old ways of hands-on craftsmanship. Hands and hearts beat computer chips any day. Striving for coffee perfection makes Barefoot take coffee pretty seriously and pour love into every bean. While still keeping it simple; taking great coffee, crafting it with pride and passion and treating the whole coffee experience as a culinary art and operating sustainably from top to bottom.
The team has been ranked as one of the top four boutique roasters in the nation by Food and Wine Magazine and been voted Best Coffee in the Bay Area four years running by the Wave and Metro magazines and recently the Mercury News.
Barefoot is an artisan roaster of sustainable great coffees including Organic, Fair Trade, Shade Grown, co-op grown, single estates, auction winning lots and relationship coffees. These great coffees have amazingly complex flavors, nuances and layers which are truly wonderful on your tongue.
Great Coffee is it's own reward. Trust the coffee.
Barefoot is a family; we don't want your money we want your soul. If you are a lover of the bean and want to see if you have what it takes to be part of the crazy Barefoot coffee family then look around and drop us a line.

http://www.barefootcoffee.com


Customer Builder

The Barefoot Customer Builder is a relationship builder. A romance expander. A customer farmer. A business partner. A solution provider. A coffee slinger. A tea suggester. A chocolate enticer. Barefoot wholesale customers look to you for answers to their questions about great coffee: what you have thats hot and sexy this week, how best to brew it, how best to market it and how to get their staff excited about it. They are already sold on great Barefoot Coffee they want a friendly ear to talk to and a confident voice to help them along the way. You are not selling them coffee, tea and chocolate, you are guiding them towards serving great coffee, tea and chocolate and helping to make their cafe a success.

The Customer Builder works under the tutelage of the Coffee Wrangler and Roast Master to suggest hot new coffees each week for cafes to focus on, promotion ideas in their cafe, upcoming events, suggest trainings and suggest new items that we supply. These are existing customers already serving great Barefoot Coffee so you are their advisor and partner not their sales person. This is a great and engaging role. The Coffee Wrangler rides the range searching for new killer cafe customers that are ready to meet the rigours and standards to join the Barefoot family. The Customer Builder helps these new and existing customers maintain the high standards. Where the Coffee Wrangler will be out traveling to their cafe to help them install a new brewer, setup whole bean retail coffee, doing an espresso training or just giving em the famous Wrangler face time. The Customer Builder is focused on building those customers' weekly orders, answering questions about training or whole bean sales, and making them feel welcome and tight in the Barefoot family.

In a nutshell the Customer Builder works Monday through Friday in the office with periodic trips to customer cafes for training and support. You call and email every single customer every week to tell them about new or recommend coffees and teas that week, get their order, make sure they have all the airpot labels, signage, marketing materials etc, invoice it in Quickbooks, get it to production, make sure they are shipped and prioritized correctly and overall make the customer experience a great one. The Customer Builder is the customer advocate to production. You will also suggest new items like teas and chocolates, send them samples as needed, suggest trainings, remind about equipment cleaning and service and promote whole bean sales in their cafe. You will work closely with the Coffee Wrangler to help build our customers into world class successful cafes that serve Barefoot coffee exceptionally well. You will also be on the training team helping the Coffee Wrangler with wholesale cafe trainings, events and classes. The Customer Builder is in the Wholesale sales familia and works closely with the production and training teams. You are the face and voice of the Barefoot wholesale team to people who call the Coffee Works. The main phone number goes directly to you. You will be a master of Quickbooks and the gatekeeper of the phone.

The Customer Builder will also manage and promote the Barefoot online store. You will enter new online store sales in Quickbooks and ensure they get shipped on time and accurately. Communicate with these customers any issues or delays and ensure their satisfaction. You will manage the online store offerings to make sure that the store is accurate, up to date and well setup. You will manage subscriptions and repeat orders. You will also promote the store online, in our cafe and anywhere else needed to increase the sales in the online store.

The Customer Builder manages all of our wholesale customers and ensures their complete satisfaction, encourages standards achievement and guides them to be a profitable customer and a profitable business. It is a tall order with a huge amount of satisfaction. It requires extremely hard work, focused determination, attention to detail, persuasiveness and a great love of coffee and customers. It also requires a deep sensory and technical understanding of coffee, tea and chocolate flavors, sourcing and preparation. You will be able to enthusiastically wax poetic about new or exciting coffees and teas and help them extract the best espresso possible all in a friendly phone call. You will be confident enough to tell them when they need to make changes to their orders and their coffee preparation and enthusiastic enough to get them to try out the kick ass new Panama Kotowa coffee or Dragon well tea.

You will love great coffee and you will love customers. And they will love you and the coffee right back. Ahhhhh... ain't that sweet!

Requirements:
1.reliable transportation
2.able to work monday through friday 8 am to 5 pm
3.must be passionate about great coffee
4.be able to make great espresso and coffee
5.Excellent written and verbal communication skills
6.very computer savvy and comfortable
7.minimum of two years as a Barista or coffee professional
8.Prefer one year in customer service or sales in food industry
9.Able to actively and excitedly talk with business customers
10.Must want to kick coffee ass and help make Barefoot cafe customers the best they can be


compensation is $25,000 to $38,000 depending on bonuses and experience.

to see if you are a good fit for the team do the following:
1. write a sexy cool cover letter explaining why you are the one true customer builder
2. include your resume
3. email it to us at -----info@barefootcoffee.com
4. but if you really want to get our attention and impress us then do something truly creative and inspiring. ask around at the cafe and you'll get some ideas...