My partner is the owner of a small espresso drive through/coffee shop business in Libby, MT.
90% of her earnings come through the drive through. Finding and keeping quality talent around is probably the biggest single problem she faces as an owner.
We just recently picked up the Selbysoft POS system, and it has been great so far, especially in terms of giveing her real time metrics on what is happening at her coffee window.
So here is my question Are there any type of business model/financial set-ups that might help to attact and keep talent?
She currently pays an hourly wage, and the barista's keep tips, and make a fairly decent daily wage.
I keep wanting her to consider a co-op type concept, where the barista's are going the be paid for how many cars they push through the drive through, order time, $/order, and also based on the till for their shift.
I feel that tht tips should be put into the business till, and then distributed on the metrics. I say this cause, good coffe is a much a function of the equipment, as it is the barista. Put it another way, a great barista with crappy equipment can only do so much.
I'd like to turn this into a co-op concept, where people are showing up to make money, not to get paid an hourly wage and be non productive. I want her to pay people more than she does.
Any thoughts from baristas/owners would be much appreciated! I am not in the business, I just offer strategic guidance on her business model.
Thanks
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