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Permalink Reply by Keith Eckert on December 5, 2011 at 9:56am

Here is a copy of his email. I will be doing this wednesday and let you know the results!

thanks peach

Please do the last test : grind 5 pounds of uncooked white rice. that should increase the grinding speed.

Curious if running rice helped out?  Would love an update.

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Permalink Reply by Titus Waldner on December 5, 2011 at 10:35am

i can take it off your hands if you don't want to trouble with it, 

does anyone know of one for sale?

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Permalink Reply by u30jxwipu1i1 on December 5, 2011 at 10:37am

Give me a Pmail terry z @ Espressoparts.com....

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Permalink Reply by Titus Waldner on December 5, 2011 at 10:43am

yes, i got message, i'm looking for something used, do you have used ones in stock?

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Permalink Reply by u30jxwipu1i1 on December 5, 2011 at 10:48am

Yep

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Permalink Reply by Titus Waldner on January 5, 2012 at 6:57am

still looking for a used Robur E, 

Terry was all sold out by the time i could react, anybody have one?

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Permalink Reply by Peach on January 24, 2012 at 8:45am

Hello Everyone,

Sorry for the delay in posting my outcome. Unforchanitly, my grinder is still what i believe a "Lemon". I am not to tech savvy and received nothing but further frustration from mazzer.  I feel its appropriate to post my customer service experience.

For me, a product is only as good as the people that stand behind it. 

Here is our correspondence. 

-peach

p.s. My emails are in: Black. Lucca, from Mazzer are in: Blue

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Luca, 

I am sorry for my delay in responding. I do have some disappointing news. I bought 100% uncooked long grain white rice, I ran 5 pounds through, did a thorough cleaning with Air tools, then put the grinder back together and began dialing it in.  I got it to the best consistency I could, but wasn't happy with the performance as 18g where wavering +-2.4 Grams on seemed a little faster.  Hoping that maybe it needed a bit more breaking in, I bought it down to the cafe for a few hours of use.  Our cafe is very high volume and fast paced, yet precious. We extract 8,200 shots a week. So, if anything would break it would be few hours there.  Long story short, I couldn't even use it because of the inconsistency in the 18g dose and 6 second grind time... 

Luca, I am beyond frustrated and have spent 45 hours diagnosing, cleaning, seeking advice from industry professionals, transported it to 1st line for diagnosis (Very disappointed), ect.  I have used these grinders before and I know what they are capable of as well as my company when they tried Intelligentsia's robur at the NYC lab.  So, something is wrong with this grinder... 

With that, I am going to ask again as our last effort, please help us repair or replace this grinder. I understand some time has passed since we purchased it, but it has been in the box due to the dilemma of how to go about fixing this grinder, lack of knowledge and customer service (on 1st lines equipments side), and most of all, the misrepresentation of what a true Robur is and what I know it can produce. 

I hope you can solve this problem for us so we can begin to implement Mazzer to our company, receiving the benefits of costly and long anticipated investment. Thank you for your time, Luca, I look forward to your response. 

Best Regards, 

Peach 

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Peach, 

Thank you for your e-mail. 
What is the real problem now ? Is the grinder too slow (18 g in  6 sec) ? 

Best regards,
Luca Maccatrozzo - export manager 

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Thanks for your reply, im sorry if i wasnt clear.. There are 2 issues. It is dozing very inconstant, around +-2 grams. In other words, I doze and it's 16.3 and doze another and it's 18.7. 

2nd issue still is slow. I can't even dail it in correctly to figure out exsactly time, but have it set around 6.05 seconds so the time is a little better. still double of other Roburs are. 

Best regards, 

Peach 

Sent from my iPhone 

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Luca, 

Did you receive my last email? 

Best Regards 

patrick 

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Dear Peach, 

Thank you for your e-mail. 
The dose unconistency is a bit far from what should be. 
About speed 3 grams/second is also uncommon. 

Best regards,
Luca Maccatrozzo - export manager 

_____

Luca, 

I feel we are going in circles.  We both agree something is wrong with the grinder. Are you going to help us fix or replace this faulty piece of equipment? 

Thanks 

Patrick

Sent from my iPhone 

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Dear Peach, 

Thank you for your e-mail. 
I can't say something is wrong with the grinder if I cannot see it. 

Best regards,
Luca Maccatrozzo - export manager 

____

Are you in the united states? If I got the grinder to you or if you not in the states, to someone you recommend. Would you be able to help fixing it?

Best regards

Patrick

Sent from my iPhone

____

**I have sent that email twice, no response. So, I have a beautiful paper weight.

I personally will never buy another Mazzer product again. 

thank you for all your help and sorry for the delay, in posting a response. 

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Permalink Reply by u30jxwipu1i1 on January 24, 2012 at 9:06am

Give me a call @ 360-789-0639 and I might be able to help.

Terry Z

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Permalink Reply by David Mills on August 15, 2014 at 8:32pm

I am doing some research before deciding on a new grinder for my small shop. I like the Mazzer Kony because of it's slow grind speed and conical burrs. But after reading this discussion thread and the experiences that Peach has had I'm a bit skeptical. Do you all have any advice or other recommendations for me?

PS, my shop is quite small and we are NOT a high volume place. I sometimes only run a couple of shots in a day. However, I am striving to be a high quality artisan shop.

Thanks for any thoughts you might have.

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