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Joseph,
Experience is not important, unless it came from an known artisan type place. Otherwise, former bartenders, and people with a true passion for coffee are your best resource.
Don't hold a normal interview. Do something like what Andy Newbom at Barefoot does and don't ask for resumes or application, ask for each interested party to write a 300 - 500 word essay on why they are passionate about coffee and why they want to work for your company. Create specific questions based on the content of each worthy person's essay. No need to have the same questions. Different people. Different question. It should be about finding the truth of what they have written, and that you and they are on the same page, wanting to be part of YOUR vision, and in turn, they will learn how to be a great craftsman.
They should want to specifically work for you. You should not be interested in someone who is out "looking for a job in a coffee house" If they don't know who you are or what you are about, you should pass.
My thought.
John,
nice thoughts. My gut has said as much to me regarding this. We here at JoLinda's now have a regular baker who is now on BX with us. I did a face to face with her to get her thoughts on working here. I must admit at first I had some concerns about her working with me but she came back with some magic words. Can you teach me? If someone really wants to learn and they really want to work for me then yes I can teach you. I think Bob who owns our local brew pub had some wise words one day when this subject came up over a pint.
One of the things he said was, "I really don't want to hire someone who does not want someday to own there own pub or micro brewery.
Joseph
-- Ambassador for Specialty Coffee and palate reform
John P said:Joseph,
Experience is not important, unless it came from an known artisan type place. Otherwise, former bartenders, and people with a true passion for coffee are your best resource.
Don't hold a normal interview. Do something like what Andy Newbom at Barefoot does and don't ask for resumes or application, ask for each interested party to write a 300 - 500 word essay on why they are passionate about coffee and why they want to work for your company. Create specific questions based on the content of each worthy person's essay. No need to have the same questions. Different people. Different question. It should be about finding the truth of what they have written, and that you and they are on the same page, wanting to be part of YOUR vision, and in turn, they will learn how to be a great craftsman.
They should want to specifically work for you. You should not be interested in someone who is out "looking for a job in a coffee house" If they don't know who you are or what you are about, you should pass.
My thought.
Joseph,
It's not just about someone who wants their own place, but someone who wants to have a place that meets or exceeds your current standards. If you train someone to be a star, make sure they carry your name well.
Otherwise, pay well for talent. Loyalty is a shared relationship.
Joseph Robertson said:John,
nice thoughts. My gut has said as much to me regarding this. We here at JoLinda's now have a regular baker who is now on BX with us. I did a face to face with her to get her thoughts on working here. I must admit at first I had some concerns about her working with me but she came back with some magic words. Can you teach me? If someone really wants to learn and they really want to work for me then yes I can teach you. I think Bob who owns our local brew pub had some wise words one day when this subject came up over a pint.
One of the things he said was, "I really don't want to hire someone who does not want someday to own there own pub or micro brewery.
Joseph
-- Ambassador for Specialty Coffee and palate reform
John P said:Joseph,
Experience is not important, unless it came from an known artisan type place. Otherwise, former bartenders, and people with a true passion for coffee are your best resource.
Don't hold a normal interview. Do something like what Andy Newbom at Barefoot does and don't ask for resumes or application, ask for each interested party to write a 300 - 500 word essay on why they are passionate about coffee and why they want to work for your company. Create specific questions based on the content of each worthy person's essay. No need to have the same questions. Different people. Different question. It should be about finding the truth of what they have written, and that you and they are on the same page, wanting to be part of YOUR vision, and in turn, they will learn how to be a great craftsman.
They should want to specifically work for you. You should not be interested in someone who is out "looking for a job in a coffee house" If they don't know who you are or what you are about, you should pass.
My thought.
...if they can't do the dishes, I don't need them, nor do I want them.
Research behavioral interviewing techniques. By this, learn how to ask questions which force the interviewee to relate a story about how they handled a specific type of situation in the past. Being in customer service, they should have plenty of stories for how they've dealt with difficult customers. Likewise, how do they deal with disagreements with co-workers and with management. Avoid questions that can be answered with a yes or a no, as an interviewee will almost always answer yes.
My interviews now include demonstration as well. I want to see the person make a drink. Do they clean the steam wand? Are they keeping the bar clean in general? Do they know how to dose coffee? What does their milk steaming sound like/look like? If they are experienced, these are all things they should be able to demonstrate in various proficiencies, even if the overall drink isn't perfect or beautiful. This can take just 10-15 minutes.
Also, consider having more than one person interview candidates. I have my chef interview every candidate, and pass along the best choices to me for a second round. Whether it's the chef, or lead barista, or just someone you trust, getting them to do the first interview, before they even get a chance to talk to you is a very handy thing.
And a final thing on passion: I'm sure you have a website with tons of info about your shop. I make sure each candidate knows I expect them to have studied what Echo Coffee is about, from the info on the website. If they do that (and I can tell fairly easily), it tells me they care and potentially have a passion for this. If they don't...they can keep walking.
cultiva guy said:...if they can't do the dishes, I don't need them, nor do I want them.
Best answer yet.
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