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Permalink Reply by N. Hewitt on October 29, 2012 at 9:21pm

I am in the same boat! and yes it is a tough one.

Johnny Steverson said:

Hey, 

I have... I try to do several tastings with everyone... different techniques, different beans, and of course a couple are much more interested than others.  I am trying to get everyone to our roaster to see that, but of course- a few keep bailing out.  And I don't have the ability to cut their hours that much (they have been here since opening, and to MY management that trumps skill and care).  I can and have adjusted their schedules and hours a little though.  It's also very hard to get them to meet if they aren't scheduled for work.

Jim Almo said:

Have you tried sitting down with them and conducting a tasting comparing the cup under basket technique to, say, an aeropress? Sometimes, just experiencing the difference can make a difference. Or....you could reduce their schedules until they decide to leave.

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Permalink Reply by Johnny Steverson on November 2, 2012 at 9:39am

The one thing that I'm finding out is that the people who don't care really begin to show themselves, and everyone sees.  My problem is that I want to reward the people who are doing awesome things and take a lot of pride, it is very hard to do that without showing favoritism.  One thing I have found is the heartfelt thank you really does go a LONG way when sincere.   Amongst other little things..

- I am still up for a discussion on this if anyone else is!

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