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Is it possible that the unit is overheating? If you get the unit working again, I would track when it shuts down, and see if it correlates to higher room temperature. Just a thought.
Ron, the Country Guy
BTW, I have a laptop with a non-working internal fan, which shuts down when it gets too hot. The repair would be more than the laptop is worth. The solution (for me) was an external laptop cooling system that the laptop sits on. Cools the computer and everything works fine.
Is it possible that the unit is overheating? If you get the unit working again, I would track when it shuts down, and see if it correlates to higher room temperature. Just a thought.
Ron, the Country Guy
BTW, I have a laptop with a non-working internal fan, which shuts down when it gets too hot. The repair would be more than the laptop is worth. The solution (for me) was an external laptop cooling system that the laptop sits on. Cools the computer and everything works fine.
Is it possible that the unit is overheating? If you get the unit working again, I would track when it shuts down, and see if it correlates to higher room temperature. Just a thought.
Ron, the Country Guy
BTW, I have a laptop with a non-working internal fan, which shuts down when it gets too hot. The repair would be more than the laptop is worth. The solution (for me) was an external laptop cooling system that the laptop sits on. Cools the computer and everything works fine.
I have 4 systems at two stores the touch screen have stopped working only a handfull of times and I have reset the register and it has come back. I sounds like you have a deffective monitor and it shoud have been replaced. At this point I would talk to them to see what they can do for you they have been more than fair with any issues I have had and brought to their attention.
Hey Leonard, I have checked into some of this. First, I'm sorry you are even running into this. The Partech line of equipment is a very high end machine. The cable shield is a recommendation of the manufacturer. I've let my staff know this did not take care of the issue and we are on with the mfg. I hate to say it but the issue is a little baffling all the way around. As I understand it is just the touch portion that stops working and that is the confusing issue. I'll have someone touch base with you on this as well.
Mike.
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