Hi I have been using selby pos for a couple years now. It was purchased with the top of their line par all in one Vigo computer w/ touchscreen. Every since we put the unit in service it has had times when for no appparent reason the touch screen stops working, in order to get it to work again we had to turn off the unit for a minute then once it was turned back on it would work again. Then randomly out of the blue do it again. This has gone on from the start. I have spoke with selby techs numerous times about this issue and have never gotten a straight answer on what or why this would be happening. Then the end of June it went out and will not start working again. selby soft at that point ( for the first time in over two years of this happening ) said it may be due to cell phone interferance, and sent me a cable shield kit that's supposeB to block cell phone interferance from bothering the unit. Installed it and it didn't work. !!! I'm not trying to bash selby soft , overall I have been very satisfied with what their pos has done for our shop, support has been great on other issues wich have been very few and minor, I just feel for the money I paid for this system the touch screen should work and I would like an answer. So I'm wondering if anyone else may have experianced the same issue with a system like this.

Thanks

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Mike,

   I haven't heard back from anyone at Selby Soft in awhile on this issue..  I have been in contact with Larry Martori (sp) at par, I beleive he was also going to e-mail you as well.

 

Thanks Leonard

Thanks Leonard - I'll see what is going on here. 

Mike.

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