My coffee shop has a lot... and I mean a lot of great food and drink. Sometimes maybe a bit too much... or more than we normally ever sell. We're a pretty busy store, but not everyone comes in to drink AND eat.
We obviously have to get rid of food we don't sell, and apparently... "we're not upselling enough."
The food is great. Our case is immaculate. We sample, suggest, and talk-up the product to every customer that comes in. The fact is, we get a lot of students... enough said.
My point is... when does upselling become too much? I mean, I see the look on some of my customers faces when they really just want a Latte, and we're trying to shove sandwiches down their throat.
No one likes a salesman...let's be honest. I will never be one. I'm a barista, and I "upsell" but I don't bombard my customers and make them feel uncomfortable.
What do you think?....
Thanks!
- Mama Kat
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