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PLC Issues With My Diedrich IR 12
This is my second PLC to be replaced at my expense! Feeling discouraged as this keeps happening! Wondering if anyone is having similar issues!
Thanks,
Kat
Thanks,
Kat
N. Hewitt
Am I the only one on the planet having issues with a faulty PLC?!!!
3 weeks now this has been going on! Diedrich apparently has one 'qualified' tech as I was told! She's not in till 1 pm everyday this week as she's helping an Australian customer, and with 'the time difference'!!!..she won't be in to help other customers till 1 pm mountain time!!! What about other customers like me? Just a one of many questions I have for Diedrich at the moment!
She asked me to buy a new PLC 10 months ago when my graphics on my screen started acting weird while I was in a middle of a roast! I did. The PLC was replaced and I purchased a new one along with purchasing a new router etc. Now, it's happening again! This time she requested the PLC to be shipped to Diedrich! I did. She shipped it back saying it worked perfectly fine and there's nothing wrong with it! Now what? She said 'unwire and rewire PLC'. Did that too. Problem still there. All I can do is sit and wait till she's in at 1pm MT.
Apparently Diedrich decided to switch to a new operating system a couple years ago, as Microsoft refused to support the old system any longer. My roaster is R12 and 4 years old. New system costs $5000,00 +$1500,00 cost on top of that for a techie to install it as they told me, + travel time etc !!!
I'm trying to breath. It's just frustrating.
Kat
Sep 20, 2016