Replies to This Discussion

Permalink Reply by Jason Shipley on October 28, 2011 at 7:57am

I wouldn't buy from Diedrich, search back on this forum and look at all the customer service complaints. Automation is also a bit of an oxymoron with an IR based roaster. I would suggest looking at US Roasters Corp or Probat Burns.

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Permalink Reply by Keith Eckert on October 28, 2011 at 10:22am

Why would automation on a IR machine an oxymoron?  Also, I have heard complaints about poor customer service from every roaster manufacturer...as well as nice compliments.  

 

James, the IR-3 is an older model, which in and of itself isn't necessarily bad, but I think there have been complaints about the heat exchangers on the IR-3's (don't exactly remember the issue, but you can probably do some searching).  Also, as you would be buying used, any manufacturer would likely want you to pay for customer service, just a heads up. 

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Permalink Reply by james eric needham on October 28, 2011 at 10:56am

Jason and Keith

 

Thanks for the input!

 

Eric

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Permalink Reply by jon on October 28, 2011 at 2:00pm

I have had one for 4 years.  Love it.  Tough as nails and just keeps roasting if you give it the proper cleaning.  Service is over the top.  No complaints.  Buy it.  You will love it.

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Permalink Reply by Timothy Pellizzer on October 28, 2011 at 8:08pm

I have had both ambex and diedrich roasters. While both roasters turn coffee brown, there are many differences. I
Ike the diedrich for the fit and finish and it is a very durable machine. That said I never had a problem with the ambex. It was tough as nails also. The diedrich is much easier to maintain. I was in the habit of throughly cleaning after roasting. More difficult with the ambex. Hope this helps

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Permalink Reply by james eric needham on October 29, 2011 at 7:42am

Jon,

 

Thanks your looks spotless! have you ever heard of someone with the automation?

jon said:

I have had one for 4 years.  Love it.  Tough as nails and just keeps roasting if you give it the proper cleaning.  Service is over the top.  No complaints.  Buy it.  You will love it.

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Permalink Reply by james eric needham on October 29, 2011 at 7:45am

Timothy,

 

Thanks so much for the input? what size diedrich have you used?
Timothy Pellizzer said:

I have had both ambex and diedrich roasters. While both roasters turn coffee brown, there are many differences. I
Ike the diedrich for the fit and finish and it is a very durable machine. That said I never had a problem with the ambex. It was tough as nails also. The diedrich is much easier to maintain. I was in the habit of throughly cleaning after roasting. More difficult with the ambex. Hope this helps

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Permalink Reply by james eric needham on October 29, 2011 at 7:47am

this is the one I am purchasing. looks well used and not so clean

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Permalink Reply by Timothy Pellizzer on October 29, 2011 at 8:10pm

Eric,
I have an IR12 with the newer version of the software and hardware. I have had it operational since Feb 2011. I have never tried to use the automation. I am still learning to roast manually. Early on I spoke to a roaster that was not able to duplicate the results from a manual roast when he used the automation. In addition I spoke to two roasters at this years Roasters Retreat that roast on IR12's with automation. Both roasters were very satisfied with the results and both are well respected roasters. It appears that when using the automation you have about 2 minutes at the start to make any adjustments needed to assure that the roast remains on track. I hope to eventually use my automation but for now it is all manual. Hope this helps.

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Permalink Reply by james eric needham on October 29, 2011 at 8:31pm

Timothy,

Thank you! nice roaster you have!

Eric

Timothy Pellizzer said:

Eric,
I have an IR12 with the newer version of the software and hardware. I have had it operational since Feb 2011. I have never tried to use the automation. I am still learning to roast manually. Early on I spoke to a roaster that was not able to duplicate the results from a manual roast when he used the automation. In addition I spoke to two roasters at this years Roasters Retreat that roast on IR12's with automation. Both roasters were very satisfied with the results and both are well respected roasters. It appears that when using the automation you have about 2 minutes at the start to make any adjustments needed to assure that the roast remains on track. I hope to eventually use my automation but for now it is all manual. Hope this helps.

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Permalink Reply by Timothy Pellizzer on October 29, 2011 at 8:44pm

Eric,
Have you tested this IR3 throughly? The machine looks in need of a massive rehab. The beauty of the D iedrich machine is the ease of cleaning. My machine looks the same as it did when I uncrated it. If you purchase this one make sure everything that everything is working. Some people that do not keep things clean also do not perform routine maintenance. Check for bearing noise, drive chain, fan, motor, and of course all the electronics.
Tim

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Permalink Reply by james eric needham on October 30, 2011 at 3:43am

Tim,

Great advice! I have not had the chance to test it yet. I will based on what you are saying. I t makes sense to me that if they do not take care of the machine it may need rebuilt.

Eric

Timothy Pellizzer said:

Eric,
Have you tested this IR3 throughly? The machine looks in need of a massive rehab. The beauty of the D iedrich machine is the ease of cleaning. My machine looks the same as it did when I uncrated it. If you purchase this one make sure everything that everything is working. Some people that do not keep things clean also do not perform routine maintenance. Check for bearing noise, drive chain, fan, motor, and of course all the electronics.
Tim

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