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Permalink Reply by Caleb Walker on April 11, 2016 at 2:57pm

Hey, I have been in the coffee business now for awhile and although Coffee Shop Manager has done a lot for the industry I think there are better platforms out there that cost significantly less money. I have used manager and have tested or used 4 different cloud programs (Revel, POS Lavu, Shopkeep, and Instore). We have been users of instore now for 3 years and in my opinion is the best options out there for coffeehouses. Rates are great, customer service is incredible, and the system is stable. Please if you contact them please let them know that Caleb from Cold Smoke Coffeehouse referred you. If you have specific questions about any of those systems I would be happy to assist.

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Permalink Reply by Ted Linn on April 11, 2016 at 5:35pm

Thank you Caleb, I appreciate it.

Caleb Walker said:

Hey, I have been in the coffee business now for awhile and although Coffee Shop Manager has done a lot for the industry I think there are better platforms out there that cost significantly less money. I have used manager and have tested or used 4 different cloud programs (Revel, POS Lavu, Shopkeep, and Instore). We have been users of instore now for 3 years and in my opinion is the best options out there for coffeehouses. Rates are great, customer service is incredible, and the system is stable. Please if you contact them please let them know that Caleb from Cold Smoke Coffeehouse referred you. If you have specific questions about any of those systems I would be happy to assist.

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Permalink Reply by Amit Ahuja on April 13, 2016 at 5:22am

ONe more to check out, VendHQ...this one also has a good backup team and a nice interface to work on

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Permalink Reply by Janice on April 15, 2016 at 9:38am

I highly recommend Square or ShopKeep. These days, there is just no reason to use anything else or pay through the nose for an expensive set up. We've used Square for over three years and I wouldn't use anything else. Super easy set up, gift card integration, rewards integration, and the rates are really good for processing. Plus, they are always adding new features.

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Permalink Reply by Ted Linn on April 15, 2016 at 11:08am

Ive been looking at Instore and Square. The problem is customer service. Square does not have any. also the client data is stored with square and Instore you have all the client data. The rewards program is huge as well. I don't think square offers a rewards program other than gift cards and they are quite expensive in comparison. Ive never looked at shop keep though. Ill have to check it out. Any more feed back is appreciated.

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Permalink Reply by Janice on April 15, 2016 at 11:17am

Square will assign you a customer service rep. Also, the basic rewards program is free (electronic punch cards by phone or email).

Hope that helps.

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Permalink Reply by Ted Linn on April 15, 2016 at 11:21am

It does, Thank you for taking the time to respond.

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Permalink Reply by barista Dan on April 16, 2016 at 8:14pm

Try revel. It is a great option also. I have alot of experience with inventory control and analysis and found revels system is a smoother ride on the back end then other conpetitors.

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Permalink Reply by Kathy Fadorsen on April 18, 2016 at 6:21am

I use Selby soft great system and great support. You get what you pay for.

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Permalink Reply by Mike Spence on April 19, 2016 at 7:40pm

Thanks for the endorsement Kathy :)!  

Kathy Fadorsen said:

I use Selby soft great system and great support. You get what you pay for.

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Permalink Reply by steve meeker on April 27, 2016 at 9:20am

Aloha Ted,

We have been using CSM for many years when the company was CSM. When they were a small company and there support and POS system were great but since they merge with

Granberry the company has changed so much, support fees, transfer fees, update fees etc

it's all about money now, since last year we switch to square and really enjoyed their support, fees, equipment cost, lease program and most of all their CC fees, 2.75% with no swipe fees. Ask square for a free demo.

Note: We have 4 stores now on square and the owners really enjoy the system.

Mahalo 

 

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Permalink Reply by Ted Linn on April 27, 2016 at 9:36am

Thanks Steve, I appreciate your input. I think we are definitely leaning towards the Square. The only thing I don't like is the price of their reward cards. But I think it may all balance out in the long run.

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