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Jim Schulman's Insanely Long Water FAQThere is a fascinating many-page dissertation on water quality somewhere around here... coffeegeek perhaps?
There are two sides to water quality. From a machine maintenance standpoint, "hard" water containing too many dissolved minerals creates a bad situation for the machine boiler... so soft water is preferred. I think many shops use a small water softening unit (Cuno makes one) to take care of this.
On the other hand, I see many references to the idea that a small amount of minerals in your water will add positive flavors to your coffees. I have not done side-by-side tests to confirm this. This means that there is a "sweet spot" that balances the mineral content. We use a filter (not a softener) to achieve this, since our municipal water is very soft.
I'll look for that dissertation and post later.
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