How to get your Employees to Purge
So I manage 5 coffee shops on my college campus and it seems like I have the same problems every year and no matter what I do I cannot get them fixed. I have a brand new espresso machine that was put in just over a month ago and already on Monday it was 95% clogged with milk product.
Any suggestions on how to keep this from happening? I have made a bar schedule of the best baristas I have that I know purge and keep the machine clean. Is that all I really can do? I am just at an end and very frustrated because I know the importance of keeping your equipment clean and running properly but passing that on to others is like trying to teach them rocket science.
Has any one else dealt with this?
Any suggestions on how to keep this from happening? I have made a bar schedule of the best baristas I have that I know purge and keep the machine clean. Is that all I really can do? I am just at an end and very frustrated because I know the importance of keeping your equipment clean and running properly but passing that on to others is like trying to teach them rocket science.
Has any one else dealt with this?
Replies to This Discussion
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Permalink Reply by Mike McGinness on
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Proper training including extreme emphasis on keeping equipment clean. Combine with explained and emphasised 2 or 3 strike policy if proper procedures not followed. First offense verbal (and written signed by employee and you) warning and review of procedures, 2nd offense maybe temporary shift reduction and another procedure review and another written. Strike three and bye-bye with cause and documentation. I suspect if bye-bye happened once they'd take you seriously and others would pay more attention to details.
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Permalink Reply by Bob Von Kaenel on
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I agree with Mike, good steps in progressive discipline. You might also recruit a few friends to go in and check things out when you're not around. Tell your employees to expect to be "mystery shopped" and it may help correct the unwanted behavior before disicipline becomes necessary. Afterall, the point is to correct the unwanted behavior and if you can do that without having to reprimand it's a win from all viewpoints.
miKe mcKoffee aka Mike McGinness said:Proper training including extreme emphasis on keeping equipment clean. Combine with explained and emphasised 2 or 3 strike policy if proper procedures not followed. First offense verbal (and written signed by employee and you) warning and review of procedures, 2nd offense maybe temporary shift reduction and another procedure review and another written. Strike three and bye-bye with cause and documentation. I suspect if bye-bye happened once they'd take you seriously and others would pay more attention to details.
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