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Cool, thanks for the help guys. We'll test the water and revamp out filtering regiment. As far as descaling, running it through the pump is probably my only option, as we're a high volume cafe and can't take the machine from the line. You said to run a lot of water through the pump, but what are the other steps involved in doing this? Most internet resources equate descaling with breaking down the entire machine.
I'm in a tricky position with this one. We're open 6am to midnight seven days a week. We unfortunately do the majority of our business between eight and midnight, so it would be very hard to do this after we close and have it ready for the morning. I think my best option may be to hunt down another (cheap) machine on Craigslist or somewhere to use as a backup in order to pull the Linea from the line and have it done right. Our machine has seen a lot of use and has had presumably hard water running through it since it's installation. I inquired with the owner to see if it's ever been descaled and it hasn't, so it's probably going to be quite the job.
We're pretty close to a University and we're in downtown Reno, NV, so nothing really comes alive until nightfall. We'll probably need to just open later, as the owner probably won't allow a day of just pour over (although I think it would be a great chance to educate our customers on third wave coffee rather than just make sugary drinks for college kids all day, haha). Do you know of any good resources pertaining to descaling La Marzocco machines? We're not going to be able to afford to pay a tech to come in at midnight and stay all night descaling our machine, so I'm going to have to do this myself.
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