We all have them the infrequent customer that is just a pain in the a** or cost you more than they spend. I've got a guy who insists on moving my big leather chairs from our conversation nook moving a table up there and sits for 3-4 hours on his laptop and yapping on his phone. he spends like $10 at day and has posted favorable Yelp reviews so I hate to say anything, we have a dedicated laptop bar but he doesn't want to use it would rather screw up my conversation area which is now useless because nobody wants to use it with him working. Or Customers in the drive thru talking on their cell phones, I had a drive away this morning because the woman who just ordered a black coffee kept waving off my barista and refused to roll down her window until she finished her conversation, then she pays cash and sits at the window for like 30 seconds while the customer behind her pulls out of line and drives off without their drink. Who's pissing you off today?
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