Over the past six months we've undergone a major change of staff, and realized that we need to step up our training program. We strive to hire people with experience whenever neccessary, but in order to meet our staffing needs, we do often have to settle with minimal or no experience.
The current basic training program is over three days during shifts: day one is just on pulling shots, day two is milk, and day three has both the trainee and trainer on the bar, one pulling shots and the other dealing with milk (this will switch off during the day), and the trainee assembling the drinks. On days two and three, training starts a half hour before we open to review the previous day.
There's a lot lacking: a dedicated section to cleaning (not just the end of night, but maintenance throughout the day), readings (suggestions for this are welcome, right now we're picking out sections of various barista manuals), etc.
I'd also be interested in hearing about how other training programs are laid out.
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