Abused Aurelia

So I am helping reopen a cafe here in Pittsburgh in one of the corporate law firms.  This is the shape of the one group head and screen.  I couldn't get the screws out for the other two! 

Just sent the email to get the espresso service company out here.  I know this is from not doing daily routine cleanings.  I have a second issue with the NS Aurelia 3 group.  When the machine gets up to operating heat/pressure, it continuously releases  steam into the drip tray.  I believe it is coming from the plastic tube and not one of the copper *brass?* drains.  Any thoughts on the second issue?  Comments are open for the pics above.  Thanks previous owners for not caring and never training your staff!

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