While doing some business school homework, I was thinking about meeting customer needs in new and innovative ways. Specifically, I was thinking about the customers who may regularly or at times want to walk in and walk out with their coffee drink as quickly as possible.
Has anyone tried to leverage technology or fashion methods to accommodate these fast-moving customers or otherwise speed up the process of waiting in line, ordering, waiting for the drink to be made, and paying?
Has anyone tried pre-ordering via phone call, text message, or internet ordering? Alternative payment methods (prepaid cards, etc)?
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