I recently started managing a brand new coffee bar in a bakery. We have a about 6 baristas of varying skill level, ranging from poorly trained and Starbucks to professionally trained with stellar technique.
While proper technique is readily seeped up by everyone, standards of cleanliness and etiquette seem to over all but one person's head. Gentle reminders to wipe grinds off the counter, rinse pitchers and generally leave the coffee area in an acceptable state are acknowledged and then forgotten.
What would you think was an acceptable way to teach some proper barista etiquette to oblivious baristas and how should one react to someone who just can't seem to grasp it. Is pulling a messy Barista off bar and saying "Try again tomorrow" inappropriate Just because they leave grinds on the counter and tools dirty?
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