I am about to implement retraining and continuing education programs at my coffee shops (5 shops with about 25 baristas total.) It will be the first time we have a formal system for this. Anyone with alot of experience in this area who can give me any great suggestions, tools, or advice? I am a little overwhelmed by how much information there is to train on (I have been researching quite a bit,) so I am especially curious about where I start with my baristas.
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