I was curious what kind of policy other shops had on charging for remade drinks when a customer forgets to tell the barista a critical factor like "decaf." this has happened twice to me today. both times the customer ordered a drink without mentioning they wanted it decaf, then (after i had served the beverage) asked to have it replaced with a decaf one. the first customer offered to pay for the second beverage (i declined) while the second customer wasn't polite enough to offer.
what is your policy on this? do you just comp the second drink?
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