Communicating with customers

Setup: afternoon at the Roastery/Lab/Education Center/Coffeehouse. I've been roasting coffees for 3 plus hours and covering the bar since Bry left to go camping a couple hours ago.

 

Guy walks in, I acknowledge him with a be with you in about a minute just finishing a roast. He says no problem, do you do blended coffees? I start to answer why yes, in addition to roasting single origin coffees I happen to be roasting our Delirium Espresso blend at the moment which is a 4 bean 5 roast post roast blend. I also do a couple pre-roast blends.

 

He says, I mean coffee drinks in a blender. Oops!

 

You bet, we make the best Frappe's around. Drop the roast, quickly setup for the next batch and hussle over around the bar.

 

What kind? (Menu board simply has the current espresso coffees up: two SO's and two blends in espresso grinder hoppers)

 

Tell me what you like and chances are I can make it four you.

 

Can you make a white chocolate caramel with whip?

 

You got it, would you like it with a double shot or quad shot. (Delirium is on rails this afternoon, just quaffed a killer doppio half hour ago...)

 

Double shot is fine. As leaving he comments, this is excellent.

 

Obviously not referring to the espresso but the flavor balance of foo-fooness...

 

Oh well, $5.25 into the register thank-you very much.

 

 

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