Replies to This Discussion

Permalink Reply by Brady on September 27, 2013 at 2:01pm

Hi Raanan. Perhaps you could clarify what you are looking for.

Are you looking for a manufacturer that will ship a machine that a customer has ordered from you directly to the customer? Are you looking for a trucking company that will transport a machine from your warehouse to the customer? Are you talking about commercial or home espresso machines?

Most of the manufacturers that I deal with are justifiably reluctant to ship commercial machines directly to customers, since they require proper installation to work correctly. In some cases, improper installation can lead rapidly to failure of major systems, including pumps, heaters, and boards. For this reason, most require installation by a qualified professional in order to receive warranty coverage.

Would you be providing the warranty?

I'm not sure if it's totally obvious at this point, but its my professional opinion that the sale of any coffee equipment that must be hooked up to plumbing directly to the customer is a really bad idea. Unless you can just plug it in to a 110v outlet, fill it up, and turn it on, it shouldn't be sold online.

• ▶ Reply

Permalink Reply by Brady on September 27, 2013 at 2:15pm

To clarify a bit, there are manufacturers' programs to enable sales of installed machines. For a price, these manufacturers will ship the customer's machine to a nearby service partner who will deliver the machine, perform the installation, and be available for any warranty service that might be needed. All the dealer needs to do is buy the machine and tell the manufacturer where it goes. This way they can be sure that the machine is installed properly. I do this on a fairly regular basis.

• ▶ Reply

Permalink Reply by Raanan Shefa on September 27, 2013 at 3:03pm

Hi Brady,

Thank you for your respone(s).

as a beginning I was thinking of home machines.  Commercial may come later.  I am just looking for a good manufacturer that will sell me the machine once I sell it and ship it to the address that I give them.  Haven't been successful so far.

• ▶ Reply

Permalink Reply by Mike McGinness on October 2, 2013 at 10:15pm

Think that's statement is a bit overboard. There are many 110v direct plumbed espresso machines targeted for the home barista and sold online by a number of very reputable sellers.

Brady said:

I'm not sure if it's totally obvious at this point, but its my professional opinion that the sale of any coffee equipment that must be hooked up to plumbing directly to the customer is a really bad idea. Unless you can just plug it in to a 110v outlet, fill it up, and turn it on, it shouldn't be sold online.

• ▶ Reply

▶ Reply to Discussion