I am just curious if anyone uses employee hand books? I basically have a brand new crew only 1 original crew member who is family so she will be around. But I am having an issue with new employees not remembering everything I tell them when hired or cant remember the dress code or wanting to follow rules set in place.
I am also having a hard time with training; as our shop is in a very small town with a small hiring pool of no experience. What is the best way to get new employees to understand the importance of being a barista? How to get them to speed up and make great drinks? What methods to others use? I currently have all my employees signed up with online training but having a hard time getting them to actually do this most just log in and tell me yup I signed in I'm good now and know it all. I need some advice; I feel like I'm at a dead end.
Thanks!
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