How would you politely tell someone no to a 16oz iced espresso? First of all, it's wrong, second I know they're just going to add cream and make themselves an iced latte. Every once in a while there are people who do want a shot on ice with lots of ice and no milk/cream. They'll usually say so when ordering. For anyone else who orders shots on ice, I try to put it in the smallest glass I have then pack it full with ice. If they ask for a larger glass i'll say something like "a shot is only a few ounces, why do you need such a large glass?" Or if I call them out and tell them I can make a latte if that's what they're looking for, they get defensive then I get defensive and we both end up having a negative exchange.
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