So starting in October we are rolling out the whole no menu board thing with only a small printed menu framed and posted in an inconspicuous place. On this menu we are going to offer only one size cappuccino (8oz paper cup, or 6oz ceramic cap cup) with the larger sizes (12 and 16oz) as lattes.
We do have regular customers that come in, walk up, and order large caps (currently 16 oz) every day. Obviously we dont want to loose these customers, and we dont want to come off as snobby jack asses. However, we really want this to work, and we really want people to understand why we are doing this.
I know that some of you guys have done this already. How do we interact with the customer without coming across as "the snobby barista" yet still getting people to understand that a "cappuccino" is a very specific thing. Any advise would be immensely appreciated .
Thanx,
Andy
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