Iced Mocha lattes

Hi:

I'm wondering if anyone has the actual Starbucks manual that can look and tell me if the milk is supposed to be heated when making an iced mocha latte, or if cold milk is just supposed to be added to the espresso and chocolate.

At least two SB's I used to go steamed the milk and mixed it with the chocolate and espresso, and then added ice.  The last couple SB's I've went to, however, are simply adding cold milk to the chocolate and espresso. (And it doesn't taste the same to me.  It tastes better to me when the milk is steamed and then iced.)  That's why I'm wondering what it actually states in the manual.

Also, I'm wondering how it's made at most good coffeehouses.  Thanks.

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