Hi all,
I just had to post after reading and seeing all the talent and intelligence on the boards. My issue is a difficult diagnoses over a forum, but any help is appreciated.
The company I work for has a Mazzer Robur E they bought last year as a trail grinder, in hopes to implement them in our 2 shops. Long story short, I took it home, cleaned it out, plugged it in and hit grind. Shockingly after a hour of trying to dial it in. It was grinding a 20g in 9.6 seconds at best... Also, the grinds where warm. Even after letting it sit a minute or 2 apart.
I know how great these grinders are and had the chance to play with one at intelgensia's lab in NYC. 9.6 seconds is not even close to what there capable of or what theres was producing... After talking with my boss, he said he had the same results hence why it has been collecting dust on our parts shelf...
This leaves me with 2 conclusions. One, I am pulling a noob and if someone would be nice enough to walk me through a set by step on how to dial in this beauty. I would be very thankful. Two, this grinder unfortunately was manufacture defect or damaged in shipping. Where would be the best place to get this fixed in the (NJ/NYC) area? Or is there something I can do my self to diagnose? I am a bit mechanically inclined or I like to think so.
Thank you in advance for your replies. I look forward to adding what knowledge I have to barista exchanging!
Peach
P.S. I should have mentioned that when adjusting the grinder. The grinder adjustment ring took a little mussel and took 3 to 3.5 times to where I could begin dialing in. I was think stripped threads on the adjustment ring....:(
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