We purchased a used La Marzocco Linea 4 group refurbished machine from a dealer in California (we are in Alabama) which yes I know is full of risk. But we were told the machine was stripped top to bottom, faulty parts replaced, and fully tested. Well a little over hour into our Grand Opening the machine stopped producing steam. EVERYTHING was hooked up exactly according to the manual, the machine was only used in testing for random shots unlike our big event where we ran two baristas on the machine, and the only thing we noticed was it was hard to get our milk to foam which we thought was the milk itself and even tried others to see with no luck.
Well turns out is was in fact the heating element as you can see from attached pics. This is just a few shots but there were multiple breaks where the wire was blown out, insides gone, but wire still connected so would still work. Yet we were told by the tech that it was a perfectly good element and fully tested and "must have just blown....they do that". I'm a doctor, I'm not a complete fool (besides buying a machine from across the country) and I have never seen deep deep rust appear so fast. As you can see the element is rusted all the way through and broken. Now he's saying it was fine when shipped and that we blew it. That was LESS THAN A WEEK apart! Has anyone ever seen an element rust through in under a week? Realistically he says it happened AT the Grand Opening. That would mean 36 hours from blow to rust! Truth or BS???
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