If this was your shop, would you extend training to "all employees." I didn't do any home roasting this past week, and am leaving to go out of town, so for my home inventory I had nothing to grind. One of the best roasters in the industry has two shops here in Orange County, not far from me. I ran over this morning, and I grab a bag of their roasted blend that they call "Espresso." I'm at the register, and show the gal what I'm buying. She looks at the label, sees it's their Espresso blend, and rings me up. As I'm paying, I ask her, "What's the recommended brewing temperature." She looks confused, and then says, "Oh ya, 208 degrees." I contorted my face and asked, "Are you sure??!" She stands there and then says, "...well, maybe 205." I ask her to ask a barista or someone who knows. She turns around to a guy that looks like a manager and he tells her........ 205 degrees. The shop is owned by an icon in the industry, and I'm thinking..... here we go again. Great product, beautiful stores, decent taste in the cup...... but evidently they don't train all of their people. On top of that, I think there's an assumption that I would be drip-brewing these beans. I'm curious....... do you train all of your people in the basics of coffee, or do you reserve the "tough questions" just for yourself and maybe your barista?
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