Hey, guys. We're a 20 year-old high-volume business and currently undergoing a transition in ownership/management and our new owner wants us to be to more of a third wave shop. I'm being reassigned from manager to a more coffee-specific role, updating all of our outdated systems, writing a detailed plan regarding everything that needs to happen within the next year or so, writing a new training manual, implementing new programs, hiring and retraining staff, going out and making relationships with new roasters and distributers, etc, etc. I basically have a lot of work on my hands. I was wondering if anybody could help me out with some tips and possibly supply me with a training manual I could modify to my needs.
Additionally, We're located in Reno, NV, and all of our local roasters aren't really at the level of quality we wish them to be. I was wondering if anybody could suggest a good roaster perhaps in Central/Northern California that would have the resources to help out with such a transition by offering training, consulting, and whatnot.
Sorry for the large number of questions, haha. I just have a lot on my mind regarding this.
Thanks,
Ryan
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