i'm turning this one over to the whole community, any advice is greatly appreciated.
i'm a work-a-holic barista turned cafe manager, just three months into my new job. i've gotten past the initial phase of figuring out the day to day needs of our store and now i'm hoping to start the real improvement process. my staff is great. friendly, warm, generally on time, but they can be pretty slow. not lazy at all, i think its really just a matter of the bipolar nature of our shop. during the week we're pretty quiet, a nice neighborhoody coffee shop. on the weekends, though, we become a bit of a tourist draw and can fill up for hours. i get that this transition isn't always the easiest to make but i need to figure out a way to light a fire under my team. because we're first and foremost a "bake shop", its not just a matter of grabbing a drink and getting the customer out of line. explaining varieties of cupcakes, flavor profiles or just giving advice does and should take time. i don't want to seem like i'm trying to take this step away from the baristas and don't want to do anything to make them feel like i'm treading on their personal work style, but really, what do i do to make these kids move?
anyone?
cheers!
a.
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