In the spirit of Jennifer's terrific thread on Things Not to Say to a Barista, I'd like to turn the eye of judgment back on ourselves, and discuss things that we should never have said to our customers.
This happened to me three years ago, while I was working at the 'Bux. It haunts me to this day:
The Worst Thing I've Ever Said
Good grief. I'm lucky my pants weren't sued off. So what have you all said to customers that you immediately (or not-so-immediately) regretted?
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