Replies to This Discussion

Permalink Reply by Jack Shipley on March 28, 2009 at 9:00am

I've seen this, I think, at esspressoparts.com. What about your point of sale system? We're installing a system that lets us have gift and loyalty cards processed by us (within the computer system) and not a service. We have to buy mag stripe cards, which can be recycled for value and loyalty points.

Permalink Reply by The Beat Cafe on April 21, 2009 at 4:30am

we have a index card holder on the counter...the customer when they order retrive thier own card ,and the barista enters the info and replaces the card when we get the time after the line is down. this helps the customer that forgets card ,looses card, or whatever and it eliminates the barista from remembering all the customers first and last name afterall we have many customers and we always can not remember everyones name

Permalink Reply by Judith A Rudy on May 6, 2009 at 6:47pm

Espresso Supply has a punch shaped like a cup-about $35.00 USD

Permalink Reply by The Village Bean on May 8, 2009 at 10:32am

As a graphic designer, I create several different punch cards depending upon the season, holiday etc. We've used the stamps from Espresso Parts, sharpie pen signature mark, and so forth. How about back of the card? - typically the printing is one sided so you could make your mark there. Also, it doesn't have to be a coffee punch, mix it up and get a few. I have 2 location and use different stamps although customer can use at either of course. I like to use it as an indicator as it tells me if I have customers going to both places and how often. Kind of behind the scene fun. You could require employee shift change punch etc. - just some thoughts.

Permalink Reply by Bruce Burman on February 20, 2010 at 9:58am

I've have opened a coffee house and currently operate a kiosk. I WISH I NEVER STARTED THE COFFEE CARD!. Once you start, it's really hard to quit the program. Although it doesn't seem costly-it is! I have built my business and customers loyalty on great service and serving great products. You shouldn't need a card.

Permalink Reply by Matt Selbie on March 10, 2010 at 9:21pm

Loyalty cards almost always turn out to be an easy margin giveaway. Better to have people loyal through a better offer. We do in store, real time customer feedback using the customers own mobile phone. It means you get instant scoring and feedback so can correct any problem before the customer defects. Plus its neat and and a great way to engage customers by asking them WHAT they want and WHAT they want to see. Check www.opiniator.com - and it will be WAY cheaper than a punch card system.

Permalink Reply by John Bobrytzke on May 21, 2010 at 8:10am

We have a punch card, some customers like the idea, others I reward w/o using the card, simply noting that they come in all the time and I appreciate their business. On the other hand customers will want to "combine cards" saying they have ten punches but on two or more cards, which is not the way the program should work.