Replies to This Discussion

Permalink Reply by Joseph Robertson on July 6, 2010 at 10:41am

Great Advice Shari. Getting into a system is easy. Getting out or changing to a new one is a royal PITA.

Shari Coia Fulton said:

Since I've been sitting here for 2 hours trying to get customer support, make sure you ask your POS provider what their technical support standards are...what hours are technical support available? How quickly do they respond? Are they open during your business hours?
What hardware/software operating systems do they support, or will their software run on?
How are upgrades communicated, and how are upgrades handled? Do they perform the upgrades during your business hours, or during your business hours - which could interrupt your customer transactions...how long can you expect to be down.
Make sure all this information is in your service contract too!

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Permalink Reply by olivier dutil on March 28, 2011 at 2:14pm

i been using openbravo for a year now... start having problem tho! 48 000 transaction so far.

look like a little to much for a appache derby database. i will try on a mysql database but i need a progamer to help me on that

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Permalink Reply by Julie on March 28, 2011 at 3:25pm

We use really neat iPad POS and web based reporting-inventory backend. Works fine, price ca 75$ per month, all inclusive. They sell also POS terminals, printer and customer display included - ca 1200$. Only good words about them, fast , quick, responsive. Look: iPad POS for Coffee shops

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Permalink Reply by Brendan on March 28, 2011 at 8:06pm

Just a note people! If your views and or experiences with products advertised on this website do not concur with the management. You posts will be removed!:)

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Permalink Reply by Brady on March 29, 2011 at 4:33am

Here are a couple of excerpts from bX's Acceptable Use Policy & Content Moderation that may shed some light on this subject:

 

"You must abide by the Acceptable Use Policy when submitting content to the moderator for display on the website. In submitting content, you agree:

 

...(c) not to submit content that is misleading, deceptive, false, defamatory or libelous;

 

...(i) not to submit multiple copies or versions of your content (spam);

 

...The moderator does not guarantee that any content you submit will be posted on the website. In deciding whether to display content on the website, or to remove content posted on the website, the moderator will consider compliance with the requirements of the acceptable use policy and these terms and conditions.

Moderation decisions

...The moderator has the right to take down any content displayed on the website at any time and for any reason.

The moderator has the right to ban any existing or new member at any time for any reason.

If you have any questions regarding content submission, moderation, or acceptable use you can email them to baristaexchange@gmail.com "

 

Brendan, you posted pretty much the same thing to 4 different discussions. Your posts also misrepresented the situation in a way that reflected negatively on another community member. Despite the latter, I felt there was value in the discussion that would hopefully follow. Community members should understand what they may run across when purchasing a used POS system from a 3rd party that hadn't maintained the support. For that reason, I only removed the duplicate posts. I also explained that fully in a message to you.

 

For the record Mike neither asked for or received preferential treatment in this matter.

 

I hope that clears up any remaining confusion on your part.

 

Thanks.

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Permalink Reply by Brady on March 29, 2011 at 5:26am

Incidentally, this thread is on the subject of POS systems. Further discussion on other topics should take place elsewhere on this board.

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Permalink Reply by Brady on March 29, 2011 at 5:28am

Julie, is this a system that you are currently using at your cafe?

Julie said:

We use really neat iPad POS and web based reporting-inventory backend. Works fine, price ca 75$ per month, all inclusive. They sell also POS terminals, printer and customer display included - ca 1200$. Only good words about them, fast , quick, responsive. Look: iPad POS for Coffee shops

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Permalink Reply by Julie on March 29, 2011 at 5:38am

Yes, started ca 2 weeks ago in our newest soho place but seems that we will totally convert from current CS Pos

Brady said:

Julie, is this a system that you are currently using at your cafe?

Julie said:

We use really neat iPad POS and web based reporting-inventory backend. Works fine, price ca 75$ per month, all inclusive. They sell also POS terminals, printer and customer display included - ca 1200$. Only good words about them, fast , quick, responsive. Look: iPad POS for Coffee shops

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Permalink Reply by Joseph Robertson on March 29, 2011 at 9:06am

Brady,

I think I just got spammed by a pro.....Is Julie a man or a woman or spambot. Right after this comment showed up here on this BX thread I got an ad in my email:

http://www.erply.com/erply-free-point-of-sale-for-ipad-12-now-avail...

I think we have been had.

I'm used to this sort of thing on all lists but I'm particularly interested at this time because I'm helping a couple of other startup's find POS solutions for their soon to be open coffee shops/cafe's.

Thank you Brady for your diligence and over-site with BX. 

Joe

 

 

 

Brady said:

Here are a couple of excerpts from bX's Acceptable Use Policy & Content Moderation that may shed some light on this subject:

 

"You must abide by the Acceptable Use Policy when submitting content to the moderator for display on the website. In submitting content, you agree:

 

...(c) not to submit content that is misleading, deceptive, false, defamatory or libelous;

 

...(i) not to submit multiple copies or versions of your content (spam);

 

...The moderator does not guarantee that any content you submit will be posted on the website. In deciding whether to display content on the website, or to remove content posted on the website, the moderator will consider compliance with the requirements of the acceptable use policy and these terms and conditions.

Moderation decisions

...The moderator has the right to take down any content displayed on the website at any time and for any reason.

The moderator has the right to ban any existing or new member at any time for any reason.

If you have any questions regarding content submission, moderation, or acceptable use you can email them to baristaexchange@gmail.com "

 

Brendan, you posted pretty much the same thing to 4 different discussions. Your posts also misrepresented the situation in a way that reflected negatively on another community member. Despite the latter, I felt there was value in the discussion that would hopefully follow. Community members should understand what they may run across when purchasing a used POS system from a 3rd party that hadn't maintained the support. For that reason, I only removed the duplicate posts. I also explained that fully in a message to you.

 

For the record Mike neither asked for or received preferential treatment in this matter.

 

I hope that clears up any remaining confusion on your part.

 

Thanks.

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Permalink Reply by goldfish bowl on June 22, 2011 at 3:15pm

Hey Folks, if you're looking for a point of sale system specifically written for a cafe, I wrote this iMac / iPod touch / iPhone system

 

http://itunes.apple.com/us/app/order-manager/id440670149?mt=12

http://itunes.apple.com/app/order-remote/id440429588?mt=8

 

You can use the order remote ipod touch program to send orders to the server (the imac til) which then directs dockets to kitchen / bar or til receipt printers - the system works well in our shop - we've been using it for about a year. It really frees up a whole waiter to move through the tables rather than backward and forwarding with hand-written dockets. We also pick up extras that customers have had - it means all orders go through the til before they are made and when the customer comes to pay the whole order is in there. 

 

Nick.

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Permalink Reply by Tequesta Coffee Lounge on January 17, 2012 at 5:24am

Julie, which company is this system made by?

 

Thank you.
 
Julie said:

We use really neat iPad POS and web based reporting-inventory backend. Works fine, price ca 75$ per month, all inclusive. They sell also POS terminals, printer and customer display included - ca 1200$. Only good words about them, fast , quick, responsive. Look: iPad POS for Coffee shops

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Permalink Reply by Denise Smith on January 17, 2012 at 6:59pm

We had Selby Soft SP-1 for the nearly the first 3 years. If you use them be sure to send them your full menu Before you go active with it and make sure they have time to program and make changes for you. We did not follow the normal procedures and I believe it led to too many conflicts. The worst with them was we the time difference between us didn't allow for proper support. We now have Coffee Shop Manger. It is hard to change but we are currently learning the system. The biggest issues are the clichés because of the new PC Compliance laws. Everyone has had to upgrade their systems and ours has been crashing. Coffee Shop Manager has good support and they have been working on it but it is never easy when you have a line of customers and someone's credit card crashes the system.  What ever you do, whom ever you choose, have a back office computer, learn how it works and learn how to manage the program yourself.

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