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Permalink Reply by Kathy Fadorsen on April 29, 2016 at 8:36am

     Gift cards / reward card is zero dollar per transaction.  The only processing I pay for is the ban cards.    Kathy

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Permalink Reply by Matt Milletto on May 2, 2016 at 1:45pm

Mike at SelbySoft is an active member and supporter of bX and I can also attest to his incredible customer service and dedication to the coffee industry. 

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Permalink Reply by Mike Spence on May 2, 2016 at 1:46pm

Thanks Matt :) 

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Permalink Reply by Stephen Pazienza on May 6, 2016 at 10:41am

This is our 12th year using Selby soft and it proves to be a very good platform, However, if you're on the East Coast and you open up at 5:45 AM and you find that your POS is unresponsive, good luck getting support until after 12 PM. Sometimes we never received a return phone call til after 5 PM east coast time. Selby Support is located in Washington and there's a (3) hour difference in time.

Mike Spence; I know that we've spoken on several occasions and I know that you read these threads. You are magical when communicating with up-coming prospective customers but once we signed on; you became like the "Wizard of Oz." No one, not no how gets to speak to the Wizard.  You would never take or return my calls directly. But prior to signing up with Selby you were like the good neighbor "State Farm." Yes, Mike these things do come back to haunt you. That's why currently we are looking into another Coffee Shop POS system. If you were going to improve Selby Soft the best thing that you can do is understand that, "We," coffee cafe owners have invested life savings and have it all at risk with our ability to compete with the big guys. When our espresso machines go down or the POS system fails we look foolish and some customers look to the competition for their future coffee needs. I don't need to throw you under the buss Mike because your Software is good but the support from the East Coast is terrible at best.

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Permalink Reply by Ted Linn on May 6, 2016 at 11:36am

Thank you all for all your valuable input. I appreciate everyone's comments. I believe we are going with the square register POS system. Ia am already familiar with it and based on calling all these other companies I believe it will be the best fit for our coffee shop.  Again thank you all for your input.

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Permalink Reply by Mike Spence on May 6, 2016 at 1:15pm

Hey Stephen,  I do read these threads.  I don't believe I have dodged any of your calls.  I'm pretty easy to contact through the phone or sites like this, facebook, twitter etc.

If I have not communicated  with you in some way, I apologize.  It's not the way I handle business.   You are more than welcome to call directly on the sales line 800-454-4434 or private message me and I'll provide my cell.  Yes, I'd agree that I have other people in the company handle support etc.  I checked and it looks like it has been since 2012 since your stores were on a support plan and that would affect the service.  If it was before that, I'd have to know the specifics. 

Stephen, I've explained the hours of operation for us and why we have them set that way. If it is something outside of the normal hours, I've always had customers call me on my cell and we would take care of them.  We also try to make sure our customers have a backup plan for this type of thing.

Give me a call sometime if you would like to talk more! 

Stephen Pazienza said:

This is our 12th year using Selby soft and it proves to be a very good platform, However, if you're on the East Coast and you open up at 5:45 AM and you find that your POS is unresponsive, good luck getting support until after 12 PM. Sometimes we never received a return phone call til after 5 PM east coast time. Selby Support is located in Washington and there's a (3) hour difference in time.

Mike Spence; I know that we've spoken on several occasions and I know that you read these threads. You are magical when communicating with up-coming prospective customers but once we signed on; you became like the "Wizard of Oz." No one, not no how gets to speak to the Wizard.  You would never take or return my calls directly. But prior to signing up with Selby you were like the good neighbor "State Farm." Yes, Mike these things do come back to haunt you. That's why currently we are looking into another Coffee Shop POS system. If you were going to improve Selby Soft the best thing that you can do is understand that, "We," coffee cafe owners have invested life savings and have it all at risk with our ability to compete with the big guys. When our espresso machines go down or the POS system fails we look foolish and some customers look to the competition for their future coffee needs. I don't need to throw you under the buss Mike because your Software is good but the support from the East Coast is terrible at best.

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Permalink Reply by Kathy Fadorsen on May 10, 2016 at 12:33pm

 I am also on the east coast and I have had problems early morning. MIke Spense gave me his cell phone so I could call him personally. He has always answered and at least got me up and running. There has been times he has had the computer tec  people call at 11 to fix the problem correctly. The level of service is second to none.

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