(South East USA)
A customer walks in to your shop and wants an espresso based beverage and a pastry... does he/she go place the drink order with the barista and pick up the pastry from some sort of grab-n-go and then go pay at the register ???
OR
Does the customer walk in place the order at the register and pay, while one worker warms the pastry the customer moves down to the barista station to watch and pick his/her order?
I ask this because in an article posted by Matt Milletto:
http://fohboh.com/profiles/blog/show?id=1411008%3ABlogPost%3A198261
" customer walks in, places an order with the barista, grabs a pastry, walks to the register. "
What do you have your customers do?
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