My shop runs the problem when we are extremely busy that customers sometimes grab the wrong item or an item that isn't theirs when it is set up on the counter. Given we do coffee, small food items, smoothies, and baked goods, some of them come up at
Read more…The thought of a "perfect" cup of 'Decaf' espresso might sound more like an oxymoron than a reasonable thought, but happy customers, means good business. When you think about it on a large scale, the decaf customers can amount to 10%, 15%, even 20% o
Read more…We recently opened our first full service coffee shop near a university. Some customers are bringing in and consuming food and drinks from nearby stores. First, we put up a sign that says its ok to bring in food or drinks provided they will not consu
Read more…If you have a fridge where customers can reach in a purchase bottled water, sodas, etc, which brands do you have? We currently sell Pellegrino, Fiji and Boylan's in our case but I'd like to add a juice element. As much as I love Nantucket Nectar, I w
Read more…I was recently confronted with this issue when out and about getting coffee myself, and was wondering what the general consensus was on here about making coffee for customers at or just after closing time.
At my store, my bosses have told us if som
Read more…You'd think most discussions with a topic title that included the name of Italy would have something to do with espresso, especially here. But I'm referring to Italy's ban on plastic bags last week, joining a handful of cities and countries across th
Read more…Customers have done nice things for us. But what compliments have they given you or what's the nicest thing customers have said to you?
Mine were:
"Thank you for being so patient"
"You just made my day better"
I know these aren't exceptional, but it's st
It is store policy at my shop, Catalina Coffee, that we never ever serve espresso to-go says so right on our menu: Espresso daily offerings served for here only.
Serving espresso to-go we feel compromises what should be the best beverage on our menu.
Hey all - I've got a customer traveling to the Salt Lake City area this week... Any good shops/roasters he should check out?
Thanks in advance!
Has a customer asked you a question or say something that was completely out of line? Let us know here. The most common questions and phrases will become an article for my blog.
~Jennifer
Hey I would suggest for everybody to do some work and advertise your business online. In my first year, I became favorite place on google map, and whatever people search in google that related to my cafe , I will come first . I have attached the lett
Read more…As a coffee industry operator, how are you embracing (or not) the opportunities and challenges that the social web, social media and social networking present? I spoke at Coffee Fest Seattle recently on social media. In a survey of the forty persons
Read more…Sometimes we get a request for espresso "to go." We just pour it into a heated 8 oz paper cup, since that is the smallest size cup we carry. However, the presentation of espresso to go in an 8 oz cup is not very attractive. We don't encourage espress
Read more…(South East USA) A customer walks in to your shop and wants an espresso based beverage and a pastry... does he/she go place the drink order with the barista and pick up the pastry from some sort of grab-n-go and then go pay at the register ??? OR Do
Read more…Barefoot Coffee Roasters is a cafe and roastery in the heart of Silicon Valley operating in the old ways of hands-on craftsmanship. Hands and hearts beat computer chips any day. Striving for coffee perfection makes Barefoot take coffee pretty serious
Read more…Is the role of the Barista or the expectations of the Barista different in the various cultures and countries globally? Related to customer service, drinks preparation skills, product knowledge, and other skills and tasks assigned, is the Baristas r
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