La Marzocco and parts support??

I've been told that La Marzocco doesn't support well with parts. Anyone had great or bad experiences with them.

 

Looking to open a shop in a while and trying to figure out which machine to have as the 'cornerstone' piece of equipment for our shop.

 

La Marzocco appears to be out there and very popular - but since I have no experience with them, I'm not sure.

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