So I was working at the coffee shop, you know making various beverages and sort of recollecting several conversations I have had with customers over the years and I remembered one particular that needed expounding. I don't want to "over write" this so I will share one event in the hopes of inspiring you all to share yours.
On a particularly touristy day a new face popped into the cafe but this guy was unusually chatty. We're not known to be pretentious barista's who are too cool to morph into character so I engaged with him. When he finally read through the menu out loud he got to the "truffle Mocha" we make with a special ganache and celebrated that request to me almost in song...here's the weird part and maybe where my pride was a little hurt. He came back up to the bar to bestow a compliment, "Wow, this is the best mocha I have ever had! Must be a great machine." Confused, and again just a little hurt I smiled with a "thankyou?" I think back to that and there really is no right way to turn that compliment around. Do I say, "yeah and one good barista too". Does the machine deserve all the credit?
When you go into a great restaurant and the dish is prepared to perfection to you ask for the chef and say, "Wow, great food, you must have one great oven!" or when you mum makes a great pie do you compliment the apples?
I have to say I have never read a restaurant review that credits the equipment for making such innovative dishes.
please share yours,
Sarah
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