Need advice: having issues with non-customers using and abusing our place of business. We have a "please no outside food or drink" policy on door yet customers frequently bring in Starbucks, McDonalds or whatever they desire. When asked politely t
Read more…hey all, so one of our "schticks" is that we do viietnamese coffee; chicory & a good dark roast,(not too ashen or syrupy just dark enough to stand up to the sweetness of) condensed milk/ or condensed coconut milk. coffee/chicory slow driped over a gl
Read more…Customers have done nice things for us. But what compliments have they given you or what's the nicest thing customers have said to you?
Mine were:
"Thank you for being so patient"
"You just made my day better"
I know these aren't exceptional, but it's st
Since we don't get enough time to educate our customers while working,what issues and information would you like customers to know more about?
I'll cover these topics in a non-intimidating way on my blog, Daily Demitasse.
P.S. If you would let me use
Local shop Coffee Slingers has taken heat over Twitter and the blogosphere for disconnecting the power to their electrical outlets. Here is what one such notable local blogger had to say about it:
Instead of calling a customer by their drink order to receive it, it's more personable to ask for their name. And who doesn't like to hear their name?
In your experience, do customers offer their real name or say a "coffee name" (to make it easier to
I am remarkably blessed to be able to serve our locals. Not only is it great to serve them excellent coffee but getting to know your neighbors and being a part of helping brighten up their day is simply invaluable.
My favorite part of this job is whe
I currently do not have my own shop, but hope to someday. I do like the idea of offering free wifi. However, I would get annoyed with those who sit for hours upon hours with one cup of coffee surfing the net, day trading, or illustrating their next c
Read more…Hey there people, Just wondering if any of you have some cheap customers that come into your shop. Over the past couple months I have seen people a few... 1- One person asked for an espresso shot and hot water on the side, they then mixed them and u
Read more…Rather than focus on the dregs of humanity, sometimes it's nice to recognize those who really make our day. One of our favorite customers comes at least once, but often twice a day, gets a (double) shot of espresso @ $2.96 each time, and tips. It's
Read more…One of my favorite things to hear in the shop from customers is the dreaded phrase "I'll just go to Starbucks." I get it all the time when a customer doesn't find what they're looking for or when we're out of a particular syrup/drink. It's like they
Read more…So I was working at the coffee shop, you know making various beverages and sort of recollecting several conversations I have had with customers over the years and I remembered one particular that needed expounding. I don't want to "over write" this s
Read more…Honestly - why do people go to coffee shops in your opinion? Is it because they genuinely love coffee? A fashion statement? because of the places' atmosphere? because they fancy the barista? because caffeine is addictive? Would be very interested in
Read more…We will soon be dropping to only 12 oz hot sizes (and only 8oz for caps, and only 16 oz for cold) and I am trying to decide what to do with the drip coffee customers. What might be some possible situations to satisfy the 20 oz drip customer. Add shot
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