efficiency (3)

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There are tons of ways to lose money in the restaurant business, so Staying on top of food, labor, flatware, and other costs is essential if you want to stay in business and remain profitable. While managing food and labor costs is relatively simple, tracking silverware loss can be challenging and frustrating.

Many restaurants have to replace silverware every six months or less, which can hurt your bottom line, but with diligence, you can keep the loss of silverware to a minimum. Here are a few productivity tips for restaurant owners using silverware.

Clean Tables as Quickly as Possible

Having your servers remove plates, cups, and silverware as soon as your guests are finished dining will help prevent these items from being accidentally discarded or stolen, and it makes it much faster to turn your tables for better and faster service for waiting guests.

Separate Silverware From Other Dishes

Separating silverware from other dishes before, during, and after the washing process is essential. One way to maintain organization in the kitchen is by using stainless steel commercial dish tables in your dish room.

Companies like Ultimate Restaurant Equipment, for example, will help your kitchen, prep, and dish areas be organized with suitable stainless steel dish tables that fit the needs of your restaurant and dish area. Employees can separate silverware from other dishes with the proper dish tables to prevent them from being lost or damaged in garbage disposals and trash cans.

Watch for Theft

Theft is a big concern for any restaurant owner. Not only do you have to take measures to ensure food products don't fall victim to theft, but dishes and silverware also fall victim to theft from employees and your guests as well, especially if you have high-end flatware and dishware. An excellent way to prevent theft is to install cameras in your kitchen, bar, and dumpster areas to prevent thefts of food, dishes, flatware, and other items.

Invest in Magnetic Trash Chutes and Lids

When your restaurant is busy, flatware can end up in the trash. Investing in magnetic garbage can lids and chutes can significantly reduce the loss of expensive flatware by catching it on the top and sides before it falls to the bottom of trash cans, eliminating the need for costly replacements. Magnetic trash lids and chutes will also catch other small metal wares, which will help reduce waste and lower costs.

Taking a proactive approach when running and managing your restaurant business is essential. Investing in the right equipment and putting good business practices in place for your employees will save money and keep your restaurant profitable.

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4 Ways to Save Space in Your Coffee Shop

Coffee shops with a high volume of customers need every square foot of space that is available, especially if you are a local or independent store. The space is especially valuable when you have frequent customer turnover, which is often the case when people order beverages and snacks rather than meals. If you need to open up your coffee shop and free more usable space, the following tips may help.

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Stacked Storage

Look for out-of-the-way areas where wall shelving could be installed. Then, fill the shelves with colorful or thematic bins with supplies and products. The bins can also be decorated with signage or other items to make them more interesting and flow with the rest of the room. Also, check floor storage to see if there is space to place smaller containers on top of bigger ones. If you can’t find ahorizontal area to work with, go vertical.

Counter Storage

Use your available counter space for attractive packages and containers that will not only find a place in the shop to be stored but also attract the interest of customers as they step up to the counter for service. While you don’t want to wall-in the sales associates working behind the counter, there may be enough workspace to add some exciting displays that will accent rather than compete with the existing décor. You can also set up cap displays at the end of the counter where items can be readily viewed by customers.

Compact Equipment

Bigger is not always better. Look for smaller versions of your necessary equipment that will use less space in your coffee shop. For example, a touch screen POS system is generally lighter than a full-scale cash register or till. If feasible, consider smaller units for your dishwasher, microwave oven, refrigerator, toaster oven, and coffeemakers to make the shop look less crowded. Choose a style and color of equipment that blends with the decorating scheme. The only reason to have more space for some of these items is to use them to store more food or wash more dishes, but as you will need to be constantly washing and swapping out dishes and food, having more compact but quicker products will be sure to help.

Adjustable Seating

Avoid furnishings that are connected to the wall or floor. Store any unneeded seating like chairs or benches as well as tables in a back room to open up the café for customer comfort. Configure the seating area to meet customer need on a given day or time. Smaller tables and seating options will also provide more open space, along with a narrow counter. Consider adding options for outdoor seating, if possible.

Keeping your coffee shop accessible and convenient for guests is important as it encourages them to come back with a guest or two. Try these space-saving methods to avoid a cramped feeling in your shop and to keep customers happy and relaxed.

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No Man Can Serve Two (or Three) Masters

Time and time again, when I talk to people about coffee business strategy it seems the top priority is speed. "I want the customer to be able to be in and out in 90 seconds or less," and the like seem to have somehow become the goal to strive for in regards to customer service.Fine. Good. Quick service is hard to look down on, but is that all there is to it? Of course not!Now, don't get me wrong. I'm not saying that speed isn't a noble practice. I'm saying that it shouldn't take a back seat to quality.I know, I know. This is said time and time again. "The horse is not only dead, it ceases to exist." Yes, right. I know. Hear me out.You have to start with one or the other. Yeah, sure, you can have fast quality, but they are never equals. I don't care what the business plan or mission statement says. I don't care what the manager or CEO says. They are NEVER equals.Imagine, if you will, a store that wants to franchise. They want to serve the best quality possible. For this reason, they are installing super automatic espresso machines. Counter-intuitive? Why? This means that service will be fast, and the quality will be consistent.. right?Well... yes and no. Already, we've seen another variable enter into the equation. Consistency.So now we have to choose between: Speed. Quality. Consistency.Yes, those three little words that are cause for much planning, much strategy, and much debate over their importance.The thing is, people always say, "well, they're all important", and the more advanced version, "Quality is the most important, but the others are definitely high on our list." That last one sounds great... on paper.The problem is that too many times people will say things like that, but when push comes to shove, if there is a bottleneck line out the door, and the shot didn't come out quite right, a lot of people will serve it anyway. It'll be covered in milk anyway, right?Herein lies the dilemma. We need more than a mantra. We need more than a concept. We need a philosophical framework for how to implement these words accurately and correctly in a cognitive manner.Actions follow thought, so in order to perform right action, we must first practice right thought. As we've already seen, words tend to be kind of cheap. Mantras and slogans show their age and get stale. They are impermanent solutions to a fundamental philosophical problem within our industry as a whole.As it is, time and time again I hear and preach that one should focus on a few things, and do those few things well. Time and time again, the word comes up with great emphasis. Focus.Just as we must crawl before we can walk (and walk before we can run), we must begin begin by focusing on only one element before we can learn to successfully implement the others.I propose the same thing than any reader of this blog would state to be their primary focus of the three priorities listed. Focus on Quality.Start by perfecting espresso preparation and milk frothing techniques. Back to basics. Practice. Taste. Analyze. Troubleshoot. Repeat. Do this time and time again until the analysis yields consistent results, and troubleshooting becomes unnecessary.And there, we've made our first adaptational merger of priorities. We began with quality. Now, we have adapted consistency to the primary objective.They are not equals. Consistency is an add on. Like a six-speed transmission on a base model coupe.It's nice, but not the core of what you intend.Now that the fundamental skill set is in place, how do we beat the clock to get from point A to point B in our slightly improved automobile? We speed it up.Now, speeding things up doesn't mean dropping the transmission. You certainly can't speed up with no fundamental with which to increase your speed. If you sacrifice the primary objective, the entire structure falls apart, and we are no longer in the upper echelon of product prestige.Imagine the quickness not as a physical speed, but as an efficiency. We're going to replace the conventional oil with full-on synthetic. We're going to replace the air filter for easier breathing(inhale). We're going to use some GM Syncromesh in the gearbox, and we're going to (slightly) increase the diameter of our exhaust tubing, again, for easier breathing (exhale).We have not added anything. We have only removed obstacles that make existing power more easily accessible. We haven't sped things up. We've only made the work flow more efficient. The result, as the car will attest to, is better efficiency, and more speed(power)."Work smarter, not harder".. again. We don't need mantras. However, if you were to take the analogy just given and condense it into one sentence, that would be it. I just feel that such verbalizations are too general and really don't drive the point home effectively enough.So now we have adapted NOTHING to our Primary Objective other than consistency(from earlier). We've just streamlined the operations a bit. Simple. This is not in the hands of the barista. This is in the hands of the general manager, bar manager, shop owner, whoever is solely responsible for the general layout of things behind the bar.Now that everything is primed, this little sporty coupe is ready to hit the Autobahn.It doesn't take much effort to speed things up a bit at this point. If it's truly challenging, then I would suspect that you didn't succeed in optimizing your work station's work flow efficiency.(Maybe you used the wrong sized exhaust tubing. Maybe your air filter is dirty. Maybe you're still trying to cheap out by using conventional oil.)In skilled hands, speeding up the pace means just doing the normal tasks in a slightly accelerated pace. Generally, this is more related to efficiency than actual velocity and acceleration of physical movements.And thus, we have adapted Speed to the Primary Objective.If you'll notice, neither consistency nor speed will stand on their own if quality truly is the high priority. Both are merely an adaptation to what is already present: a concentrated and intense focus on quality.But if a bad shot is pulled, you don't ditch the foundation. You don't throw away the car. You throw away the offensive shot and start over. Just like making a U-turn under the highway overpass.Think of it as a molecule. Quality has a couple of smaller atoms. The first one is consistency. Consistency has a smaller atom attached to it as well. It's called speed.Originally found at CoffeeAspirations.
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