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Tamping problem

I have searched for this but can't find an answer as of yet. I am trying my very first shots today but having some difficulty. In every video about making espresso, they fill the basket over the top and brush off the excess leaving it flat and level

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Iced Mocha lattes

Hi:

I'm wondering if anyone has the actual Starbucks manual that can look and tell me if the milk is supposed to be heated when making an iced mocha latte, or if cold milk is just supposed to be added to the espresso and chocolate.

At least two SB's

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Chocolate for a Mocha

Right now, I'm in the process of doing research for a potential coffee shop project and I need some opinions of the best affordable chocolate to have in a mocha. If you can list why you chose your type of chocolate and where you got it, that would be

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